FAQ – cmercury Asset Library
1. What is the cmercury Asset Library?
The Asset Library is a centralized storage system in cmercury that allows users to upload, organize, and manage marketing assets like images. It helps streamline campaign workflows by making assets easily accessible.
2. What are the benefits of using the Asset Library?
- Centralized storage for marketing assets.
- Easy organization with folders and search functionality.
- Quick access to images for reuse in multiple campaigns.
- Faster campaign setup by eliminating the need to upload the same images repeatedly.
3. How can I access the Asset Library?
Click on the Asset Library option from the main menu in cmercury.
4. How is the Asset Library organized?
The left pane displays a folder structure, including master folders and subfolders. Users can create new folders as needed for better organization.
5. How do I create a new folder?
Navigate to the left pane, click on the Create Folder option, and enter a name for the new folder.
6. What actions can I perform on an image?
When hovering over an image, the following options appear:
- 🔗 Copy Link – Copies the hosted link of the image for sharing.
- 👁 Preview File – Opens the image for a quick preview.
- 🗑 Delete File – Permanently removes the image from the Asset Library.
7. Can I delete multiple files at once?
Currently, deletion is performed one file at a time.
8. How can I find an image quickly?
Use the search bar at the top of the Asset Library to search for files by name.
9. What sorting options are available?
You can sort images by:
- File Name – Alphabetical order.
- Recency – Newest to oldest uploads.
10. What view formats are available in the Asset Library?
- Icon View (Default) – Displays images as thumbnails.
- List View – Shows file names along with upload details like date.
11. How can I switch between view formats?
Look for the View Toggle button in the Asset Library interface to switch between Icon View and List View.
12. How do I upload files to the Asset Library?
- Click the Upload button.
- Drag and drop files into the upload area or browse and select images from your computer.
13. What file formats are supported?
The Asset Library supports:
- JPG
- PNG
- JPEG
14. Is there a file size limit for uploads?
The file size limit depends on system settings. If you encounter an upload issue, try reducing the image size or resolution.
15. Can I use Asset Library images in multiple campaigns?
Yes, once an image is uploaded, it can be reused across different email and marketing campaigns.
16. Can I share an image link with someone outside cmercury?
Yes, you can copy the hosted link of an image using the Copy Link option and share it externally.
17. What happens if I delete a file?
Deleting a file permanently removes it from the Asset Library. It cannot be restored.
