Help Center

Frequently Asked Questions

cmercury FAQs

  • Who can I contact if I need help with my account?

    • You can email support@cmercury.com for assistance.
    • Response time depends on your plan:
      • Free users: Up to 48 hours
      • Paid users: Within 2 hours 

  • What happens if my subscription expires or I cancel my plan?

    • Your account will automatically be moved to the Free Plan, which comes with limited features. 

  • How do I switch between multiple accounts if I have more than one?

    • Click on the small arrow next to your current account name in the top-right corner.
    • Select “Switch Account” to view the list of accounts you have access to.
    • Click on the desired account to switch. 

  • How do I change my subscription plan?

    • In Account Settings, go to the Subscription Plan section and choose a new plan that fits your needs. 

  • Where can I view my current subscription plan and billing details?

    • Go to Account Settings from the main navigation menu.
    • Navigate to the Subscription Details tab to view your current plan and billing details. 

  • How do I reset my password if I forget it?

    • On the Login page, click on “Reset Password” and follow the instructions to update your password. 

  • Can I change my registered email address?

    • No, changing the registered email address is not supported. 

  • How do I update my account details (name, email, address, etc.)?

    • Go to Account Settings from the main navigation menu.
    • In the Profile tab, you can update your account details, including name, address, and other information. 

Dashboard

  • How do I signup to dashboard?

    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

  • How to track my order?

    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

  • What are my payment options?

    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Shipping & Delivery

  • Do you ship overseas?

    Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

  • Do you offer free shipping?

    Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

  • How long does the delivery take?

    We usually take 3-5 business days for your order to be shipped & delivered.

Refund & Exchange

  • How long does it take to get the Refund?

    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

  • How do I track my Refund?

    To track the status of your refund, kindly refer to your confirmation email that you have received from us.

  • What is your Refund & Exchange Policy?

    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.